Dispatch Policy
1.1 While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. 1.2 This website offers a delivery service to customers in mainland UK addresses. We can also deliver to the Channel Islands, Isle of Man, Orkney and Shetland; Scottish Islands and Highlands, BFPO addresses, or the Republic of Ireland. Delivery to these geographical regions will however incur an additional postage charge. All goods must be signed for by an adult aged 18 years or over on delivery. 1.3 We take every step possible to ensure goods are delivered within the estimated timescales, however delays are occasionally inevitable due to circumstances beyond our control. Howleys Ltd shall not be under any liability for delay or failure to deliver the products within estimated timescales under any circumstances. 1.4 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Payment, Prices and Tax
2.1 Payment will be taken from your card once your order has been submitted, dependent upon authorization of your card details and confirmation of stock availability. Goods are subject to availability. In the event that goods are unavailable, you will be informed at the earliest opportunity. If goods have been paid for a full refund will be issued. 2.2 You will be charged at the price advertised on this website at the time we receive your order apart from the following exception: While we try and ensure the accuracy of all prices on our website, errors invariably occur. If an error in the price of goods you have ordered is discovered, we will inform you at the earliest available opportunity and give you the option of continuing your order at the correct price or cancelling the transaction completely. If we are unable to contact you we will have to treat the order as cancelled. If you wish to cancel the order and the item(s) have been paid for, you will receive a full refund at the earliest opportunity. 2.3 Payment can be made by any credit or debit card and all orders must be placed through our secure shopping cart. Our customer service team will be available in the event that you experience any difficulties. 2.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. 2.5 The prices shown are in GBP and include VAT (where applicable) at the applicable current rates but exclude delivery charges. 2.6 The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Cancellation and Returns
3.1 We offer a 30-day money back guarantee on any item that is unused and in as-new condition. This is valid from the date the item was purchased from us. 3.2 Occasionally, manufacturers may change, alter or refine product specifications. In this event we will do our best to offer you a substitute of the same or better quality, at the same price. Any replacement item you are unhappy with can be returned to us in accordance with our 30-day money back guarantee. Where applicable, an order may be cancelled in accordance with your rights under the Distance Selling Regulations 3.3 All size and measurement specifications supplied are approximate, subject to change and often provided by the manufacturer. However all due care and attention is taken by Howleys Ltd to ensure that these are as accurate as possible.
Colours
4.1 The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Confidentiality
5.1 All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
Indemnity
6.1 You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
Jurisdiction
7.1 The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights
8.1 None of the above Terms and Conditions affects your statutory consumer rights.
Company information
Howleys Toymaster is the trading name of Howleys Limited, which is a company incorporated in England and Wales and registered under company number 4561048.
Distance Selling Regulation
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us at Toys@Howleys.co.uk within seven working days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to our store, or we can arrange collection free of charge. If you have any queries, please email Toys@Howleys.co.uk or call us on 01305 779255. The Toymaster Retail division is operated by Howleys Ltd 5 Frederick Place Weymouth Dorset DT4 8HQ Registered Company 4561048 VAT 824-5994-93